FAQ

The Ins And Outs of How We Do Business

1. Can you give me a quotation over the phone?

Yes there is no need for us to visit your home. Commercial property may require a site visit.
How likely is it you’ll be able to get my stain out?

With years of experience and some of the best equipment in the industry, we have high rates of success at stain removal. Unfortunately we cannot guarantee we will be able to remove every stain, however we will let you know whether we believe we can get a stain out at quotation.
How Long Will My Carpets Take to Dry After Cleaning?

After we clean your carpets, you can walk on them right away. However, to allow for optimal drying, we recommend leaving them undisturbed until they are completely dry. Sofas and chairs may feel slightly damp initially, so it's best to avoid sitting on them until they have fully dried. Drying times vary depending on factors such as the type of carpet, fabric, and atmospheric conditions. If fast drying is a priority for you, please mention it when requesting a quote, and we’ll provide a more accurate estimate based on our experience with similar conditions. If we clean your curtains while they’re still hanging, you can use them immediately, but it's better to keep them drawn closed to help the airflow. In most cases, they should be dry by the end of the day. If we’ve placed protective tabs or Styrofoam blocks under your furniture to safeguard the carpet, please leave them in place until your carpet is completely dry to avoid any potential damage.
Should I Move My Furniture Before You Begin Cleaning?

For safety and insurance reasons, we kindly ask that you move small, fragile, or valuable items such as lamps, ornaments, and delicate furniture before we arrive. This ensures that nothing gets damaged during the cleaning process. If possible, we will move smaller furniture pieces, such as chairs, sofas, and tables, and return them to their original spots after cleaning. However, if there are large or heavy items, we recommend moving them ahead of time to avoid any inconvenience. Our goal is to make the cleaning process as easy and stress-free as possible for you, so if there’s anything we can assist with in terms of moving furniture, don’t hesitate to let us know.
How Much Will My Cleaning Service Cost?

Pricing varies based on factors like the size, condition, and type of cleaning required. To provide an accurate quote, we recommend scheduling a free, no-obligation assessment. Contact us for more details, and we'll tailor the cost to your needs.
Do you work during the weekends?

Yes we work during the weekends and prices are the same, thanks

Policy & Terms

Payments, Cancellations, and Satisfaction Guarantee: Our Policies for Seamless Service

Payments Accepted

Credit and Debit Cards (Visa, MasterCard, etc.)
Bank Transfers
Cash (if applicable)

Cancellation Policy

Cancellation & Rescheduling Policy

We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

In the case of an emergency, particularly for our valued members, please contact us as soon as possible. We will do our best to accommodate your situation and provide the necessary support.

Our Membership Cancellation Policy

We want you to feel confident in your membership with us:

If you’ve used one of your 4 annual cleanings, we will deduct the cost of the services already provided and refund the remaining balance for the unused cleanings.
If you haven’t used any cleanings yet, we offer a full refund.

If you have any questions or a specific situation, we’re here to help—please don’t hesitate to get in touch. We’re committed to ensuring your satisfaction and making your experience as smooth as possible.